If you need more support please email help@dash-water.com and our team will happily assist you.

<p></p><h3 id="1-log-in-to-your-account-if-you-dont-have-an-account-please-create-one-using-the-email-address-that-you-checked-out-with"><span style="font-size: 18px;">1. <a href="https://dash-water.com/account/login"><u>Log in</u></a> to your account (if you don&apos;t have an account, please <a href="https://dash-water.com/account/register"><u>create one</u></a> using the email address that you checked out with)</span></h3><p></p><div><h3 id="2-click-on-subscriptions"><span style="font-size: 18px;">2. Click on Subscriptions</span></h3><span style="font-size: 18px;"><img src="https://images.tango.us/workflows/a3598878-05dd-4349-ba11-c5ae3ded5100/steps/8ead0598-75a9-4062-bb08-a57c42bc24ae/35bb0682-14f9-428b-b9c0-a272c6552dbf.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.4609&amp;fp-y=0.4811&amp;fp-z=1.0875&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=52&amp;mark-y=269&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yMzQmaD0zNiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click on Subscriptions" class="fr-fic fr-dii"></span></div><div><h3 id><span style="font-size: 18px;"><br></span></h3><h3 id="3-click-on-payment-details"><span style="font-size: 18px;">3. Click on Payment Details</span></h3><span style="font-size: 18px;"><img src="https://images.tango.us/workflows/a3598878-05dd-4349-ba11-c5ae3ded5100/steps/e8339799-e2a5-4ad2-8f4c-dcf20502e3ee/f9bb190e-574e-446e-8a23-d5a6b19ec296.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.1127&amp;fp-y=0.5814&amp;fp-z=2.1287&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=71&amp;mark-y=344&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz00MzQmaD04NSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click on Payment Details" class="fr-fic fr-dii"></span></div><div><h3 id="-1"><span style="font-size: 18px;"><br></span></h3><h3 id="4-add-a-new-payment-method-if-required"><span style="font-size: 18px;">4. Add a new payment method if required.</span></h3><span style="font-size: 18px;"><img src="https://images.tango.us/workflows/a3598878-05dd-4349-ba11-c5ae3ded5100/steps/e5729096-71fd-4a69-8673-1a19c0b1b680/35ce5527-9c57-47aa-9720-8a18cca17c17.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.5000&amp;fp-y=0.5000&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=7&amp;mark-y=262&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0zMDUmaD02OSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Add a new payment method if required." class="fr-fic fr-dii"></span></div><div><h3 id="-2"><span style="font-size: 18px;"><br></span></h3><h3 id="5-check-that-there-are-valid-dates-next-to-each-of-your-subscriptions-please-update-if-not"><span style="font-size: 18px;">5. Check that there are valid dates next to each of your subscriptions, please update if not.</span></h3></div><div><h3 id="6-click-on-update"><span style="font-size: 18px;">6. Click on Update</span></h3><span style="font-size: 18px;"><img src="https://images.tango.us/workflows/a3598878-05dd-4349-ba11-c5ae3ded5100/steps/c54272d4-b82a-4bc5-bb44-e53f80420521/c76c1c57-d47a-4c61-a6a8-45a7c6125eac.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.7525&amp;fp-y=0.6243&amp;fp-z=3.0648&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=524&amp;mark-y=363&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0xNTEmaD02NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click on Update" class="fr-fic fr-dii"></span></div><p><span style="font-size: 18px;"><br></span></p><p><span style="font-size: 18px;">If you need more support please email&#xA0;<a href="mailto:enquiries@dash-water.com" id="isPasted">help@dash-water.com</a> and our team will happily assist you. </span></p>

My Payment has failed, what should I do?

1. Log in to your account (if you don't have an account, please create one using the email address that you checked out with)2. Click on Subscriptions3. Click Payment Details4. Click Add Payment Method

<h1 id="1-log-in-to-your-account-if-you-dont-have-an-account-please-create-one-using-the-email-address-that-you-checked-out-with"><span style="font-size: 18px;">1. <a href="https://dash-water.com/account/login"><u>Log in</u></a> to your account (if you don&apos;t have an account, please <a href="https://dash-water.com/account/register" id="isPasted"><u>create one</u></a> using the email address that you checked out with)</span></h1><h1 id="2-click-on-subscriptions"><span style="font-size: 18px;">2. Click on Subscriptions</span></h1><div><img src="https://images.tango.us/workflows/1190a2cf-4d84-4486-8696-2b31d6a71ec6/steps/927ff691-65ba-4700-b6e1-3f9e16b9144c/633a0916-a207-4c17-868b-3fc1407473c6.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.1306&amp;fp-y=0.3644&amp;fp-z=2.0875&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=103&amp;mark-y=350&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz00NDkmaD03MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click on Subscriptions" class="fr-fic fr-dii"></div><div><h3 id><br></h3><h3 id="3-click-payment-details">3. Click Payment Details</h3><img src="https://images.tango.us/workflows/1190a2cf-4d84-4486-8696-2b31d6a71ec6/steps/87580450-447e-428c-9482-94262c0c6d92/b8c9d16d-b0b3-425a-8288-368394534a77.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.5000&amp;fp-y=0.5000&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=88&amp;mark-y=1359&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz05NjEmaD0xNDAmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click Payment Details" class="fr-fic fr-dii"></div><div><h3 id="-1"><br></h3><h3 id="4-click-add-payment-method">4. Click Add Payment Method</h3><img src="https://images.tango.us/workflows/1190a2cf-4d84-4486-8696-2b31d6a71ec6/steps/998b23de-8ad4-4b81-9d90-75eacec2e8bd/7816ca4e-fdd2-48b5-aa44-c5e84f1a5eb9.png?fm=png&amp;crop=focalpoint&amp;fit=crop&amp;fp-x=0.5000&amp;fp-y=0.5000&amp;w=1200&amp;border=2%2CF4F2F7&amp;border-radius=8%2C8%2C8%2C8&amp;border-radius-inner=8%2C8%2C8%2C8&amp;mark-x=55&amp;mark-y=50&amp;m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0xMDU0Jmg9MTg3JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D" style="border-radius: 8px; border: 1px solid rgb(244, 242, 247);" width="600" alt="Click Add Payment Method" class="fr-fic fr-dii"></div>

How do  I update my payment card?

DASH Water

Payment Issues

How do I refer my friends?

My friend referral hasn't worked?

My friend's link isn't working in Safari

Friend Referrals

How can I join DASH Rewards?

How can I earn DASH Rewards?

How do I redeem my DASH Rewards Points?

My DASH Reward Points won't apply to my order: Subscriber

My DASH Reward Points won't apply to my order: Non Subscriber

Do my DASH Reward Points expire?

How many DASH Reward points do I have?

What can I do with my DASH Reward Points?

Why aren't my DASH Reward points showing in my account?

Is there a limit to the amount of DASH Reward Points I can earn?

What are DASH Reward Points?

Where can I found my unused Rewards code?

Rewards

Subscription Order: Delivery Dates

How to Cancel my Subscription

What is Subscribe and Save?

My subscription has been paused/cancelled. How do I reactivate it?

How to Add a Product to My Subscription

Subscription

Do you offer free delivery?

Can I leave my delivery driver instructions?

Can I ask my delivery driver to leave my package in a safe place?

Can I change the date of my delivery?

Can my package be left with my neighbour?

Can I change my delivery address?

Can my order be delivered to a pick up point?

What is the last date for Christmas delivery?

Delivery

Where do you source your wonky fruit?

What do you mean by Wonky?

Why do you use wonky fruit and veg?

What do you do with the fruit once you’re done with it?

Wonky Fruit

Nutritional Information Tables

Are your cans BPA-free?

Which acids do your drinks use?

Is DASH Water organic?

What is the pH level of your drinks?

If you use real fruit, why is there no sugar or calories?

Are there calories in DASH water?

I am pregnant, is DASH Water safe?

How do you infuse your drinks?

Is DASH Water alcoholic?

How should I store my DASH Water?

Is DASH Non-GMO?

Is DASH Water suitable for diabetics?

Why don’t you add natural sweeteners?

Are there any allergens in DASH Water?

Does Dash Water contain caffeine?

What is DASH Water's shelf life?

What is the Carbohydrate Content of DASH?

Nutritional Information

Is DASH Water made from mineral or spring water?

Where do you source your water?

Spring Water

Is DASH Water's packaging recyclable?

Why do DASH use plastic packaging?

Packaging

Why don’t your drinks have a stronger flavour?

Trial Pack Flavours

Flavour

How do I get a refund?

Refunds

Do you accept returns?

Returns

I've been sent the wrong order

I have used the wrong delivery address

I've ordered the wrong items

My order has arrived damaged, what can I do?

My cans have exploded!

My cans have arrived empty...

My Delivery has not arrived yet, where is it?

I cannot find my tracking link

When will my next order arrive?

Why has my order been returned to the sender?

Issues with my Order

Can I get a VAT invoice for my deliveries?

VAT Invoices

What is Gleaning?

Charity Work

How do I change my email address for my subscription?

I have a subscription but when I try to log in it says that an account doesn’t exist?